Spas and Hot Tubs
20 Questions to Ask Before Purchasing a New Hot Tub or Spa
Are you looking to purchase a new hot tub?
Look no further… Wolter Pool Company has what you need! If you’re new to the process, check out these questions to ask yourself and your spa dealer. At Wolter Pool Company, we understand how important it is for our customers to have all the information before buying a spa. We want you to make an informed decision and be happy with the end result. Our commitment is to the customer—making sure you get the product that best suits your needs and desires.
We want you to make an informed decision and, courtesy of Spasearch Magazine, we have a list of important questions that every consumer should ask. Don’t be afraid to print out the questions and take them to every spa dealer you visit. (We’ve filled in our answers!)
When you are done shopping, come and see us. At Wolter Pools & Spas, you get so much more than just straight answers!
1) What does the cost of my spa include? Will I need to pay extra for the cover, steps, chemicals, and accessories?
Wolter’s answer: It depends on your purchase. Wolter Pools & Spas runs promotions that include many of the accessories you will need when you enjoy your hot tub. All of our specials are clearly posted next to every spa on the floor. Our consultants are there to help explain what exactly is included with each purchase.
2) Does my installation include delivery and setup?
Wolter’s answer: Yes. Our friendly staff at Wolter Pools & Spas will be there to help you every step of the way! When you’re getting ready to purchase your spa, we will discuss delivery options in-depth and might recommend a site inspection. It’s important to ensure that your site is suitable for a hot tub before delivery and setup. In addition to delivery, we provide free initial water testing and instruction on how to take care of your spa.
3) Do I need special plumbing for my hot tub?
Wolter’s answer: No; our spas are all portable and self-contained. You fill them with a hose and drain them with a hose connected to the drain plug.
4) How much will this spa add to my utility bills?
Wolter’s answer: Every spa is different. For an average spa, you can expect to pay $30-$50 extra per month on your electric bills. However, energy efficient spas help save energy and related costs over time. Check out our energy efficient spa options.
Warranty and Service
5) What customer service do you offer after the sale?
Wolter’s answer: Everything! We service our own spas, and we provide anything you need to enjoy them — chemicals, accessories, towel racks, tables, spa fragrance, cartridges, and so much more! If we don’t have what you need, we’ll find it for you.
6) Is the equipment easily accessible for service?
Wolter’s answer: Yes; our spas are self-contained with easy access doors and fully removable panels. Our service team is well-versed on each type of spa we sell, but if you prefer to maintain the spa yourself, we make it easy to do so!
7) What exclusions do you have in your warranty?
Wolter’s answer: In general, very little. Before purchase, we go over a copy of the warranty with you so you know just what’s included. Dimension One, one of our spa brands, has one of the best warranties in the industry.
8) If I have a warranty problem, will you service the spa, or do I need to call the manufacturer?
Wolter’s answer: No need to call the manufacturer — we service everything we sell!
9) How long have you been carrying this spa brand? Why did you decide to carry it? How long have you been in business?
Wolter’s answer: We’ve been in business for over 50 years. It’s been nearly 20 years since we became a Dimension One Spa dealer. (The brand boasts one of the best warranties in the industry and has impressive quality and customer service.) As for Nordic Spas, we’ve been an official dealer 10+ years, and we’ve just started our relationship with Marquis – which we’re thrilled about!
10) Do I need to worry about municipal codes when installing my hot tub?
Wolter’s answer: Yes, sometimes. If you have questions, we have a complete list of municipal codes for our area. If you live in a neighborhood with a homeowner’s association, be sure to check those by-laws as well.
11) Do you conduct an in-home site inspection for spa placement?
Wolter’s answer: Yes. This is based on the customer’s needs. We do not require a site inspection before delivery and setup but are happy to do one. An in-home site inspection helps eliminate any questions and bring up any potential problems beforehand, making for a smooth deliver and setup process.
12) Who is responsible for any damage to the access area in the house or the neighbor’s property during the spa installation?
Wolter’s answer: We are. Our installation process is efficient and our staff is so careful, we guarantee that we will fix anything we break. It doesn’t happen often, but when it does, we take care of it.
13) On what type of surface should my spa be placed?
Wolter’s answer: When looking for the perfect place for your spa, check off these three requirements: level, clean, and sturdy. Concrete, wood decks, or patio blocks work great. If you’re not sure whether you have the proper surface, ask us about an in-home site inspection. We’ll let you know if you’re ready to go or need to make any changes.
14) What are the electrical requirements for my spa?
Wolter’s answer: This depends on the spa. Before purchase, we go over any requirements with you. We want to be sure you understand the demands of your spa. If you need an electrician, we know a great one that we frequently recommend.
15) Can I use pool chemicals in the spa?
Wolter’s answer: No. You need to use spa chemicals for maintenance. Bioguard makes a special line of chemicals for your spa, and we have whatever you need.
16) What safety features come with the spa?
Wolter’s answer: Every spa is a little different, but there are a few standard safety features for each one. In general, your spa will come with a hard insulated safety cover with locks, freeze protection, molded hand holds, water management system, and much more. Dimension One also offers the patented I-Watch system which monitors the spa for any problems. We also offer the EZ Lifter cover lift, which makes opening the cover a breeze!
17) How noisy is the spa when it runs full speed with the blower on?
Wolter’s answer: We pride ourselves on selling spas that provide a relaxing experience. The specific noise level depends on each spa. Dimension One uses Sta-Rite HydraMax pumps and Laing Circulation Pumps for efficiency and tranquility. We have at least two running on the showroom floor all the time. If you’re worried about noise or want to hear them in action, come and check them out for yourself!
18) If the equipment UL and NSF approved?
Wolter’s answer: YES. Products that are UL-approved carry the “UL Listed” mark and have passed government-regulated safety tests performed by Underwriters Laboratories. The mark is most often seen on electrical equipment to show that it meets the required safety standards.
19) What can I expect during freezing and thawing conditions?
Wolter’s answer: To enjoy your spa problem free! Not every spa dealer supplies spas that are meant for our Wisconsin winters. We’re different. We understand that winter in the Midwest can be harsh, and our spas are built to withstand extreme cold temperatures.
20) What type of insulation does the spa have?
Wolter’s answer: We offer a variety of insulation types, including partial or full foam. You can be sure that we will recommend the insulation your spa needs to function in tip-top shape all year.