The buying of the hot tub experience went smoothly. I have had a few issues come up with the hot tub that were under warranty no big deal. The problem is that the repair people need to communicate better when coming out to a residence. A …
We are sorry that we did not call to let you know that we were coming out.
Tom had someone in the area and had him go look at it for repair. The spa was close to the wall and would have had to be drained and moved to dig out the backside of the light to replace the assembly.
We had given Kenny one lens that was under warranty. We gave one to Kenny in the store and Nancy mailed one out to you as well in a padded envelope.
Again, our apologies for not calling and explaining all of this to you. Thank you